Adtec Digital values your business and we strive to provide you the very best of service. Adtec Standard Limited Technical support is available during regular business operation hours.
During the life of each Adtec manufactured product, and for a period extending not less than three years following an End-Of-Life (EOL) notice, Adtec will provide limited technical support assistance to all customers at no charge.
Standard Limited Customer Support includes providing technical assistance to diagnose and identify software and hardware not performing to documented specifications and general assistance regarding use and implementation on a limited basis.
Adtec's Support Service only provides assistance to inquiries settings or configuration related to our software and hardware. It does not include step-by-step installation or configuration of software and hardware, product training and/or walkthroughs, off-hours support, questions relating to the function of 3rd party applications or systems.
This support is available on a first come, first served basis. Requests are accepted by:
All Services offered are based on a reasonable effort basis with no guarantee of resolution implied or provided. We will provide technical support on all products, but cannot guarantee resolution for every issue, but our team will make every reasonable effort to do so.
Adtec Technical Support Services do not include computer hardware, operating system, third party software and/or network support. These questions should be referred to the support services of the providers of these components.
In order to help you resolve technical issues, Adtec may offer remote diagnostics and troubleshooting assistance. Before implementing such remote access we will require your express consent. You hereby permit Adtec to remotely or directly access and connect to the computer systems, devices and network for the express purpose of providing service.
Adtec, its vendors and licensors make no warranties of any kind with regard to the Technical Support Services provided hereunder. Adtec hereby disclaims all warranties and conditions with regard to the technical support services including all implied warranties and conditions of merchantability and fitness for a particular purpose.